Cancellation and Refund Policy

Our cancellation policy prioritizes flexibility and fairness. Cancellations made before the designated time frame qualify for a refund, while specific conditions apply within that time period and for no-show situations. Cancellation policies for our hotels aim for clarity and fairness:

Germanus Springs, Kodaikanal

  • Cancellation beyond 48 hours warrants a full refund.
  • Cancellations within 48 hours incur a one-night charge.
  • No-shows result in 100% charges.

Hotel Germanus, Madurai

  • A full refund is granted for cancellations made within seven days prior.
  • Cancellations made within three days prior will incur a 25% retention charge.
  • A 35% retention charge applies to cancellations made within two days.
  • Cancellations made within 24 hours will result in a 60% retention charge.
  • No refunds are provided for cancellations on the day of arrival, with a 100% retention charge.

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